Frequently Asked Questions (FAQs)


I can’t log in to the portal

You will need to register on this training portal. If you have previously registered on the National Deaf Children's Society website you will need to re-register on this training portal as the websites are separate.  

Subscriptions to each module last for 30 days from the date of purchase. Please be sure to complete the module within 30 days.

I can't complete the pre-course survey

This can happen if you are using an old internet browser. We recommend that you try Google Chrome or Microsoft Edge.

How much does each module cost?

Each module cost £15.

I don’t have a PayPal account can I pay for the module another way?

Payment can be made through PayPal or using a debit card. You do not need a PayPal profile to complete your purchase. PayPal is simply the system we use to process payments.

I can’t print my certificate

To gain access to your certificate you will need to complete the pre survey, the learning activity and end of course evaluation. You will then be able to access and print your certificate.





Last modified: Monday, 9 March 2020, 4:43 PM